By

Kim Moore

Abusive Clients

Our staff have had to deal with several abusive clients over the last few days who were unhappy with waiting times or our adapted services and facilities. We won’t tolerate this sort of behaviour, our staff are doing all they can in difficult circumstances to continue to offer care for all pets. Please be understanding...
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Service Update

The following temporary service changes have been put in place to protect our staff and you, our clients, from infection from Covid-19. They will be in place until our Government and the Royal College of Veterinary Surgeons (RCVS) relax the current restrictions with regards social distancing. Appointments Our Rottingdean surgery is temporarily closed. Most of...
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Brighton Welcomes Clients Back

From Monday 6th July we’ll be welcoming clients back to our Brighton surgery. Throughout the lockdown our veterinary hospital has only been open for emergency appointments seeing pets from all our closed branches, as well as other vets from right across the region. It has been a really busy time at Kemp Town, but with...
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Lewes Reopens

Vets Paul and Jeremy are looking forward to welcoming back all our Lewes clients from next Monday the 29th June when we reopen our Lewes surgery. We’ll be open for dog and cat vaccinations, urgent appointments and emergency neutering for pets that are living in groups. Where possible we’ll be offering telephone and video appointments,...
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Cattery Closure

The coronavirus pandemic hasn’t just affected the way we provide veterinary care, it has also unfortunately lead to the closure of our Coastway Cattery. The current travel limitations and uncertainties regarding the holiday industry have meant that people are having to rethink vacations for this year and putting travel plans on hold. Because of the...
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Closing Hydrotherapy

Some of you may already know that before the lockdown, we temporarily closed our Hydrotherapy Centre. We did this because of major maintenance issues that we haven’t been able to resolve. So it’s with great sadness that we’ve decided not to reopen the Centre. We’d like to thank all our loyal clients who have used...
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Woodingdean reopens for vaccinations

Our Woodingdean surgery is reopening from Thursday 14th May for vaccination clinics, this will be the only type of service offered at present. The branch will be open Monday, Tuesday, Thursday and Friday for appointments. Please call our Woodingdean team on 01273 684999 to arrange your appointment. Just a reminder that repeat prescriptions can be...
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Restarting insurance claims

We are slowly re-starting the administration of insurance claims, but we do have quite a large backlog so this may take some time. Please bear with us, we do appreciate that some of our clients have been waiting for some time, but we will get to everyone’s claim as soon as we can. If possible,...
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Neutering

Neutering was put on hold at our surgeries because of the Coronavirus pandemic and the need to socially distance in our surgeries. Although we are still not routinely offering this surgery for all clients, we are offering emergency neutering where there is an animal welfare issue. This would include situations where several un-neutered pets are...
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Cat Welfare

We’ve put together some service information, plus a selection of tips and advice on keeping cats happy during the lockdown from Cats Protection. Visiting the vet Because of the lockdown and social distancing, if your cat needs veterinary care, don’t come straight to the surgery, call us first. Our Shoreham, Brighton and Telscombe surgeries are...
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